FAQ’s

  • Our video solution meets the growing demand for modern, professional content—whether you're training a team, educating students, launching a product, or building your brand.

    • Cost-effective: 80% cheaper than traditional video

    • Fast: Production completed in days, not weeks

    • Global: Voice and subtitles in 120+ languages

    • Customizable: Branded visuals + script integration

    • Scalable: Ideal for companies with growing training need

  • Smart-Avatar videos are incredibly versatile and used across a wide range of industries and audiences. In addition to benefits like cost-effectiveness, fast turnaround, customization, scalability, and global language support, here are some popular use cases:

    • Staff training

    • Product demos

    • Explainer videos

    • Educational lessons (including homeschool content)

    • Social media content

    • Client onboarding

    • Business presentations

    Whether you're a business, educator, entrepreneur, or content creator, our videos offer a polished, professional solution for delivering your message clearly and consistently.

  • Taxes are not applicable and will not be added to the quoted price. Our video services are delivered digitally and are generally not subject to sales tax in Florida. If any tax ever applies (such as for physical media or special circumstances), it will be clearly noted in your quote or invoice.

  • Client is entitled to 2 free revisions as described in the Production Agreement within 5 days of delivery of the draft. After those are used or once the video is approved, any additional edits—before or after final delivery—will be billed separately. We do keep your project files for a limited time, so we’re happy to accommodate updates when possible. Just reach out for a custom quote!

  • Yes! You’ll receive a video draft and have up to 2 rounds of revisions (as described in the production agreement) to make sure it’s just right. Once you approve the final version, we’ll begin video production.

  • No problem! You’ll have the opportunity to choose your avatar before production begins. If you change your mind after seeing the draft, we can swap the avatar during one of your included 2 revision rounds. Additional changes after that may incur a fee, but we’re happy to work with you to find an avatar that fits your brand and message.

  • We do not accept checks. However, we offer several convenient payment options including Zelle, ACH bank transfers (banking details provided upon request), apple pay, and credit or debit cards.

  • Yes! We can create a personalized avatar of you. You’ll receive a link to record yourself reading a short script using your webcam—it only takes about 3 minutes. You'll also need to sign a quick release form. This service is available for an additional $150.

  • Yes! We’re happy to create custom videos for homeschooling based on the subject you provide. Pricing may vary depending on the length and complexity of the content. Please note that it’s your responsibility to ensure the video meets your specific curriculum or state requirements.

  • We recommend downloading and saving your final video file as soon as it's delivered. We keep a backup of your project files for 30 days after delivery, so if your file becomes corrupted during that time, we can re-send the final version at no charge. After 30 days, the files need to be retrieved from our archives and a $50 charge will be applied.

  • Absolutely! At Smart-Avatar, every project is unique — from the length of your video to the complexity of the script, number of scenes, use of custom avatars, and any translation or special effects you need. Because of this, we price each project individually to make sure you only pay for what you actually need.

    The fastest way to get an accurate estimate is to complete our quote form. It only takes a few minutes and asks the key questions we need — like your video’s purpose, length, script requirements, and any branding or media you’d like to include.

    Once we have your responses, we can usually send a tailored quote within 1–2 business days.

  • We do not offer on-site consulting at this time. However, we’re happy to schedule a virtual meeting via Zoom or Microsoft Teams to walk you through how avatar videos can enhance your company’s training efforts.

  • Upon full payment, the Client receives full ownership of the final delivered video file(s), in MP4 format. The Client may use, distribute, and archive the video(s) without restriction.

    Smart-Avatar LLC retains ownership of any tools, templates, and software used in production (such as licensed avatars and AI platforms), and these are not transferred with the video. The Client may not reverse-engineer, reuse, or extract those proprietary elements.